LuluCare Credentialing Requirements Manual

Version 1.1 · 2026-07-19

Last Updated: July 19, 2026

1. Purpose and Scope

This Credentialing Requirements Manual (the "Manual") establishes the minimum documentation, verification, renewal, and eligibility standards for Healthcare Professionals who use the LuluCare marketplace. It applies to applicants, active Healthcare Professionals, LuluCare credentialing personnel, and authorized Facility representatives.

This Manual supplements the LuluCare Marketplace Terms of Service, Healthcare Professional Agreement, Background Check & Credential Verification Policy, Community Standards & Acceptable Use Policy, Privacy Policy, and Facility-specific requirements. It is an operational requirements document and does not replace any legal, licensing, regulatory, accreditation, or Facility obligation.

Some requirements and processes described in this Manual are forward-looking. Where a capability is planned but not yet operational (including a consolidated Health Clearance), this Manual identifies the current state and describes the intended process. Third-party background screening is operational and runs as the final onboarding step, as described in Section 10.

2. Credentialing Principles

LuluCare credentialing is designed to support patient safety, legal compliance, marketplace integrity, and reliable Facility staffing. Credentialing decisions are based on the role, jurisdiction, Assignment, Facility requirements, document quality, primary-source information, and other relevant eligibility information.

Submission of a document does not guarantee approval. LuluCare may request clarification, replacement documents, primary-source verification, additional screening, or updated information at any time.

3. General Eligibility Requirements

Each Healthcare Professional must:

• be at least eighteen years old;

• provide accurate legal identity and contact information;

• provide a verified United States mobile number (being added);

• provide an emergency contact;

• maintain an individual LuluCare Account;

• possess the license, certification, registration, education, training, and experience required for the role;

• satisfy applicable background-authorization, exclusion, sanction, health-documentation, and Facility requirements;

• maintain current and authentic Credentials;

• promptly report material changes affecting eligibility;

• complete required electronic agreements and attestations, including acceptance of the Terms of Service, Privacy Policy, E-Sign Consent, and Healthcare Professional Agreement (being added);

• remain eligible with LuluCare's Payment Processor when payouts are required.

For nurse eligibility, LuluCare currently collects and verifies: (1) government-ID identity verification; (2) a professional license; (3) CPR/BLS certification; (4) tuberculosis test or chest X-ray documentation; (5) background-check authorization (consent); and an emergency contact. A verified United States mobile number and acceptance of the Terms of Service, Privacy Policy, E-Sign Consent, and Healthcare Professional Agreement are being added.

4. Identity Verification

Applicants may be required to submit a current government-issued driver's license, state identification card, passport, or other approved identification. The document must be legible, unexpired unless LuluCare expressly permits otherwise, and consistent with the applicant's Account information.

LuluCare may require a selfie, live identity check, identity-verification questions, device verification, or additional documentation. The person completing verification must be the Account holder. Account sharing, borrowed identification, altered documents, or impersonation are prohibited.

Government-issued identification is visible to LuluCare administrators only and is not disclosed to Facilities (see Sections 22 and 23).

5. Professional License Requirements

A Healthcare Professional must hold an active, valid, unrestricted license or certification appropriate for each role claimed on the Platform. LuluCare may verify the license directly with the issuing board or primary-source database.

Required license information may include:

• legal name;

• license type and number;

• issuing state or authority;

• original issue date;

• expiration date;

• current status;

• restrictions, probation, discipline, suspension, or revocation history.

A license listed as expired, inactive, suspended, revoked, surrendered, restricted beyond the applicable Assignment, or otherwise ineligible may result in denial or suspension of eligibility.

6. Role-Specific Baseline Requirements

CNA applicants generally must provide:

• active California Certified Nursing Assistant certification or other applicable state credential;

• current government-issued identification;

• current Basic Life Support or CPR certification if required by LuluCare or the Facility;

• tuberculosis test or chest X-ray documentation and other required health documents;

• background-screening authorization (consent), upon which third-party screening and eligibility review are initiated as the final onboarding step (see Section 10);

• any Facility-required training or acknowledgments.

LVN applicants generally must provide:

• active, applicable vocational nursing license;

• current government-issued identification;

• current Basic Life Support certification;

• tuberculosis test or chest X-ray documentation and other required health documents;

• background-screening authorization (consent), upon which third-party screening and eligibility review are initiated as the final onboarding step (see Section 10);

• role-specific competency, experience, or Facility requirements.

RN applicants generally must provide:

• active, applicable registered nursing license;

• current government-issued identification;

• current Basic Life Support certification;

• tuberculosis test or chest X-ray documentation and other required health documents;

• background-screening authorization (consent), upon which third-party screening and eligibility review are initiated as the final onboarding step (see Section 10);

• specialty certifications, experience, competencies, or Facility requirements when applicable.

These are baseline marketplace requirements. LuluCare or a Facility may require additional documentation for a particular role or Assignment. A consolidated Health Clearance is planned to replace the current tuberculosis/health-documentation requirement and is not yet in effect (see Section 9).

7. Basic Life Support and CPR

When required, Basic Life Support or CPR certification must be issued by an organization or training provider accepted by LuluCare or the applicable Facility. The certification must be current, verifiable, and appropriate for healthcare-provider use when required.

Online-only courses may be rejected when a hands-on skills component is required. LuluCare may request the front and back of a card, digital certificate, verification code, course record, or issuing-provider confirmation.

8. Tuberculosis Clearance

Tuberculosis screening or clearance is a current requirement for nurse eligibility and may include a skin test, blood test, chest X-ray documentation, symptom review, or other method accepted by applicable law and Facility policy.

The required testing interval and acceptable documentation may vary by Facility, jurisdiction, prior test result, and public-health guidance. A positive screening result may require additional medical clearance before eligibility can be granted.

Tuberculosis and other health documents are visible to LuluCare administrators only and are not disclosed to Facilities (see Sections 22 and 23).

9. Health Clearance and Vaccination Documentation

A consolidated occupational-health "Health Clearance" (for example, a pre-employment physical, occupational-health clearance, or fit-for-duty determination) is planned to replace the current tuberculosis/health-documentation requirement described in Section 8. This Health Clearance concept is not yet built and is not currently required or collected. The current health requirement is tuberculosis test or chest X-ray documentation.

When and where implemented, LuluCare or a Facility may require occupational-health documentation reasonably related to lawful workplace requirements, including physical clearance, vaccination records, immunity records, declination forms, fit testing, or other health-related documentation.

Healthcare Professionals should submit only the requested occupational-health record and should not upload patient records or unrelated medical information. LuluCare does not guarantee that a general health clearance will satisfy every Facility.

10. Background Screening

Background screening is the final step of onboarding. As the last onboarding step, LuluCare presents a standalone disclosure and captures the applicant's background-check authorization (consent), and upon that authorization initiates screening through LuluCare's designated consumer reporting agency (Checkr). Marketplace eligibility depends on the results. Required disclosures and authorizations are presented separately, as a standalone document, where applicable.

Screening may include criminal history, identity verification, employment or education verification, motor-vehicle records when relevant, and other legally permitted checks. LuluCare conducts individualized review where required and may request additional context or documentation before making a final eligibility decision. Adverse-action and applicant-rights procedures are set out in the Background Check & Credential Verification Policy.

11. Exclusion, Sanction, and Disciplinary Screening

LuluCare may screen Healthcare Professionals against federal and state healthcare exclusion lists, licensing-board records, sanctions databases, abuse or misconduct registries, debarment lists, and other lawful sources.

A confirmed exclusion, disqualifying sanction, prohibited disciplinary status, or loss of legal eligibility may result in immediate denial, suspension, or termination. Healthcare Professionals must promptly report any new exclusion, sanction, or licensing action.

12. Work History and Experience

Applicants may be required to provide work history, education, training, specialty experience, references, or competency information. Information must be accurate and complete.

LuluCare may verify prior employment, dates, roles, references, education, or training. A Facility may require a minimum amount of recent experience for a particular Assignment. General marketplace approval does not guarantee eligibility for every Facility or specialty.

13. Facility-Specific Requirements

Facilities may require additional lawful documents or qualifications, including:

• orientation or policy acknowledgments;

• specialty certifications;

• recent experience requirements;

• skills checklists or competency assessments;

• drug screening;

• respirator fit testing;

• vaccination, immunity, or declination documentation;

• Facility-specific background or exclusion screening;

• dress, equipment, identification, or training requirements.

Facility-specific requirements must be displayed or otherwise communicated when reasonably possible before the Healthcare Professional accepts the Assignment. LuluCare may restrict access to a Facility until all applicable requirements are verified.

14. Document Submission Standards

All uploaded documents must be:

• complete and legible;

• authentic and unaltered;

• current where expiration applies;

• submitted under the correct document category;

• attributable to the Healthcare Professional;

• free from concealed, cropped-out, or misleading information;

• provided in an accepted file type and size.

Screenshots may be accepted when they clearly display the official source, Healthcare Professional's name, credential status, and relevant dates. LuluCare may require the original file or primary-source verification.

15. Name Differences and Corrections

The name on Credentials should reasonably match the Healthcare Professional's verified identity. A Healthcare Professional with a legal name change, prior surname, hyphenation difference, or other discrepancy may be required to provide supporting documentation.

Users must not alter a Credential to make names match. LuluCare may record an approved former or alternate name for verification purposes.

16. Credential Statuses

LuluCare's administrative verification workflow currently uses the following statuses for each submitted document:

• Pending — received but not fully reviewed;

• Verified — accepted based on available verification;

• Rejected — not accepted because it is invalid, incomplete, illegible, inauthentic, or does not satisfy requirements.

LuluCare may, now or in future releases, also apply additional descriptive statuses such as:

• Expiring — approaching its expiration date;

• Expired — no longer current;

• Needs Information — additional documentation or clarification is required;

• Under Review — subject to further investigation or primary-source verification.

A document status and overall marketplace eligibility are separate. A Healthcare Professional may have one verified document while remaining ineligible because another requirement is incomplete.

17. Expiration and Renewal

Healthcare Professionals are responsible for renewing Credentials before expiration and uploading replacement documents promptly. LuluCare may send reminders as a courtesy but does not guarantee delivery.

LuluCare may prevent a Healthcare Professional from applying for, accepting, or performing Assignments when a required Credential is expired or will expire before the Assignment is completed. Replacement documents may require reverification before eligibility is restored.

18. Ongoing Monitoring and Reverification

LuluCare may periodically or continuously recheck license status, exclusions, sanctions, expiration dates, identity, insurance, background information where authorized, and other eligibility factors.

Reverification may occur at scheduled intervals, before an Assignment, after a complaint or incident, when information conflicts, when a Facility requests it, or when LuluCare changes its requirements. Healthcare Professionals must cooperate with reasonable reverification requests.

19. Duty to Report Changes

Healthcare Professionals must promptly notify LuluCare of:

• license or certification expiration, restriction, suspension, surrender, or revocation;

• disciplinary action or regulatory investigation when disclosure is required;

• exclusion, sanction, debarment, or loss of government-program eligibility;

• criminal charges or convictions when disclosure is legally required;

• loss of required insurance or health documentation;

• a legal name or identity change;

• information showing that a previously submitted document was inaccurate;

• any condition that makes the Healthcare Professional unable to safely or lawfully perform an Assignment.

20. Credential Fraud and Misrepresentation

Prohibited conduct includes forged, altered, borrowed, purchased, fabricated, expired, or misleading Credentials; use of another person's health or training records; false work history; concealed discipline; manipulated screenshots; and attempts to interfere with primary-source verification.

LuluCare may immediately suspend an Account while suspected fraud is reviewed. Confirmed fraud may result in permanent removal, cancellation of Assignments, notification to affected Facilities, preservation of evidence, recovery of improper payments, and reports to licensing boards, screening providers, regulators, or law enforcement where permitted or required.

21. LuluCare Administrative Review

Credentialing personnel may approve, reject, request more information, escalate for review, or place a Credential under investigation. Decisions should be based on consistent requirements, reliable evidence, patient-safety considerations, and applicable law.

LuluCare's credentialing decision concerns Platform eligibility. It is not a licensing-board determination, employment decision by a Facility, guarantee of competence, or guarantee of future eligibility.

22. Facility Responsibility

Facilities remain responsible for determining whether a Healthcare Professional satisfies the Facility's legal, regulatory, accreditation, contractual, clinical, and operational requirements.

LuluCare may share verification status, credential type, qualification information, and (in a future release) Credential expiration dates as permitted by the Privacy Policy. Facilities see verification status only; they do not receive the underlying documents. Government-issued identification and health documents are visible to LuluCare administrators only and are not disclosed to Facilities. Facilities must protect credential information and may not use it for unrelated purposes.

23. Privacy and Data Handling

Credential information will be handled according to the LuluCare Privacy Policy and applicable law. Access may be limited to LuluCare personnel, service providers, Facilities, advisors, insurers, regulators, and others with a legitimate and lawful need. Government-issued identification and health documents are accessible only to LuluCare administrators.

Healthcare Professionals must not upload patient records, PHI, or patient-identifying clinical information through credentialing features.

24. Reconsideration and Corrections

A Healthcare Professional may request reconsideration of a credentialing decision by submitting official, reliable, and relevant documentation to support@trylulucare.com.

A request does not automatically restore eligibility or pause a safety-related restriction. LuluCare may reject repetitive, abusive, unsupported, or untimely requests, subject to applicable legal rights.

25. Changes to Requirements

LuluCare may update credentialing requirements to reflect changes in law, licensing rules, Facility requirements, patient-safety standards, insurers, screening providers, or marketplace operations.

Material changes may be communicated through the Platform or electronically. Healthcare Professionals may be required to satisfy updated requirements before continuing to accept Assignments.

26. Contact Information

Questions or credentialing submissions may be directed to:

Lulu Staffing LLC d/b/a LuluCare

Email: support@trylulucare.com

ACKNOWLEDGMENT

BY SUBMITTING CREDENTIALS OR PARTICIPATING IN THE LULUCARE MARKETPLACE, EACH HEALTHCARE PROFESSIONAL ACKNOWLEDGES THAT THEY HAVE READ AND UNDERSTOOD THIS MANUAL AND AGREE TO PROVIDE ACCURATE, AUTHENTIC, COMPLETE, AND CURRENT INFORMATION.